Key criteria for selecting a trucking company

Choosing the right trucking company is crucial for every business. If you are a manufacturer, distributor, wholesaler or retailer, you have to be concerned over how to get your products delivered at the right time and to the right place and with an affordable price. It is because distribution efficiency largely determines not only the profitability on your balance sheet but also the promises you made to cargo receivers.

Begin by estimating your transportation plan and listing out the details such as amount of shipments, payment terms, frequency, freight mode and lead time. Don’t solely count on your logistics manager to hammer them out, involve other departments in this planning stage as well.

It is needless to say that an aggressive pricing and speed are imperative when evaluating carriers; however if you want to select the trustworthy trucking company, you will have to dig deeper than that. Here are some of the key criteria for you to consider:

Timing is the primary factor. A reliable trucking company that has extensive industry expertise will get things delivered in the shortest amount of time. They should also be equipped with the latest technology to streamline the delivery process and avoid any possible delay caused by accidental situations such disaster and rush periods.

Service level
Besides timing, you might also want to know about the accessorial services even if you have no need of avail of them now. Do they have 24/7 customer service support? Do they offer ironclad assurance; if so, what is the cost? Do they provide storage of your goods? What are the customization options and coverage? Be clear about the value-added services and their cost beforehand just in case you need them in the future.

Qualifications and performance of workforce
Having quality workforce that is committed to get the job done safely is the key factor that sets a good trucking company apart. In what manner do the supporting time communicate with you when you require any report or information? How many truck drivers and support personnel will be assigned to you? Are they skilled and experienced drivers who can handle emergencies? What standards does the trucking company require its drivers to meet? Do they undergo any extensive training? What are their capability of tracking the trucks and tracing your shipment?

Company Size
Last but not the least, don’t be far too trusting the name and size of a trucking company. It’s true that big trucking companies are more resourceful and experienced, however most of them offer inflexible rates and sometimes unfulfilling customer service. Small and medium sized trucking companies are more customer-focused and flexible in rates and business operations.


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